Two wrongs don’t make a right

April 28, 2011

In the fallout of the recent outage at a major cloud service provider, the blogosphere has produced gems like this and this, which essentially boil down to

  • I think that some technology is somehow involved in this,
  • therefore, that technology must have contributed to the outage.

Wikipedia has interesting articles on both points:

  • Assumption is defined as a proposition that is taken for granted, as if it were true based upon presupposition without preponderance of the facts.
  • Non sequitur is defined as argument in which its conclusion does not follow from its premises.

Seeing both fallacies presented in the wild in such little space, in combination with “here’s how the big boys do it” arrogance, is positively amusing. Thanks to the authors for brightening up my day.

Am I missing something?

May 4, 2010

If you’re on software with a support contract, you should get support, right?

If the software you have support on has a documented feature that’s not working as documented, then you would expect to get a fix, a workaround, or even perhaps an explanation to the effect that you misunderstood the documentation in the first place, and the feature in fact does something else. Correct?

And if the feature in question is a customization facility, then you wouldn’t expect support on the customization itself, but you would expect the customization interface to work as documented, right?

So in summary, if you ran into an issue with a customization interface not working as the documentation says, you’d expect support to fix the interface, suggest a workaround, or provide additional documentation?

Well, I would.

SugarCRM appears to see things differently.

We’re in!

December 8, 2009

DRBD has entered a new phase. After being developed out of tree for 9 years, and after an extended review and streamlining phase since March, Phil submitted DRBD to be merged into 2.6.32 release of the Linux mainline kernel. The submission was accepted by block layer maintainer Jens Axboe, who merged DRBD in September, then deferred to the 2.6.33 merge window, and this morning Linus pulled DRBD into his tree.

That makes DRBD an integral part of Linux, starting with the 2.6.33 release expected in a few weeks’ time.

We have something to celebrate.

DRBD+ is going open source!

November 17, 2008

Today is an exciting day for us. We have announced that with the upcoming DRBD 8.3 release (currently scheduled for the end of this year), all those features that are currently commercially licensed in our DRBD+ add on will be merged into the GPL DRBD main source tree. Read the rest of this entry »

Two days of great fun at work

September 11, 2007

You know, normally I use this blog for posting thoughts primarily focused on technical aspects of DRBD, Linux, HA solutions, or (normally) a combination of all three. This one is an exception.

Read the rest of this entry »